Q: Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
Q: Does Luvitan have a store I can visit?
A: No, we operate from within a private warehouse that is not open to the public with the intention of keeping our costs low so we can pass the savings on to you!
Q: Can I place my order over the phone?
A: All orders must be placed online. We can not place an order over the phone.
Q: What type of items do you have?
A: We mostly carry personal lubricants with different intended purposes. However we do stock some personal massagers and prostate stimulators as well.
Q: I have questions about what to buy and need some advice, can you help?
A: Of course! You can reach out to our team via the Luvitan Contact Page. We will do our best to help guide you in the right direction.
Q: Is your shipping discreet?
A: Absolutely! Your privacy is our number one priority and we take every measure to ensure that your package arrives in the most discreet manner so that no prying eyes can see what’s being delivered. The only way anyone will find out what’s in the box, is if you show them ;)
Q: How fast will my items ship?
A: We prepare our shipments daily so we can provide the fastest turnaround time in the industry. How fast you receive your package is entirely up to you. We offer a variety of shipping options that vary in delivery time and cost, so choose the one that best suits your needs!
Q: Where do you ship?
A: We can ship to anywhere in the continental United States, that includes Military APO/AEs and PO Boxes!
Q: How much does shipping cost?
A: During checkout you’ll be provided with different options that vary in price.
Q: My item doesn't work. Can I return it?
A: Due to the nature of our products, we cannot allow returns for health and sanitary reasons. This means that all sales are indeed final. However, if there’s an issue with an item, or the order you’re placing, please contact our support team so we can promptly address and fix the issue.
2257 Record Keeping Requirements Compliance 18 U.S.C. 2257 Compliance. In compliance with the Federal Labeling and Record-Keeping Law (also known as 18 U.S.C. 2257), all models located within our domain were 18 years of age or older during the time of photography. All content and images are in full compliance with the requirements of 18 U.S.C. 2257 and associated regulations. Luvitan does not produce any content and makes no representation about any content on our site. All pictures of models on product covers or on video products offered on this site have been created / produced by other companies, manufacturers, or studios. Luvitan, does not have in our possession any of the original 2257 disclaimers for any of the models. All of the companies, manufacturers, or studios that have created content that we sell or advertise have represented to Luvitan that all models appearing on their product covers or instructional videos are over 18 and that they, companies, manufacturers, or studios, maintain all appropriate 2257 disclaimers or the equivalent.